Privacy Policy

1. Introduction

MyDTV ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"). By using the App, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

• Entry dates and visa information you provide
• Location data (when you grant permission)
• Device information and app usage statistics
• Contact information if you reach out for support

2.2 Automatically Collected Information

• Device type and operating system
• App version and crash reports
• Usage analytics and performance data
• IP address and general location (country/region level)
• Screen resolution and viewport information
• Browser/device language and timezone
• Referrer information and user agent data
• Session duration and page interaction patterns

3. How We Use Your Information

• Provide and maintain the App's core functionality
• Calculate and display countdown timers for visa deadlines
• Send notifications and reminders about important dates
• Detect your location to adjust countdown timers accurately
• Improve app performance and user experience
• Provide customer support and respond to inquiries
• Analyze usage patterns to enhance app features

4. Location Services

The App may request access to your device's location services to:

• Determine whether you are inside or outside Thailand
• Automatically adjust countdown timers based on your location
• Provide location-based immigration office information

Location data is processed locally on your device and is not transmitted to our servers unless you explicitly enable cloud sync features. You can control location permissions through your device settings at any time.

5. Data Storage and Security

5.1 Local Storage

Most of your data is stored locally on your device. This includes your entry dates, countdown timers, and app preferences. This data remains under your control and is not accessible to us.

5.2 Cloud Storage (Pro Users)

Pro users can optionally enable iCloud sync to backup and sync their data across devices. When enabled, your data is encrypted and stored securely in your personal iCloud account, not on our servers.

5.3 Security Measures

• All data transmission is encrypted using industry-standard protocols
• We implement appropriate technical and organizational security measures
• We regularly review and update our security practices
• We limit access to personal information to authorized personnel only

6. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• To service providers who assist in app operations (under strict confidentiality agreements)
• In connection with a business transfer or merger (with notice to users)

7. PostHog Analytics

We use PostHog analytics to collect anonymous usage data to improve our app's performance and user experience. PostHog helps us understand how users interact with our app and identify areas for improvement.

7.1 Data Collected by PostHog

PostHog may collect the following types of anonymous data:

• Device Information: Device type, operating system, browser type, screen resolution, and viewport size
• Usage Data: App interactions, feature usage, session duration, and navigation patterns
• Technical Data: IP address (anonymized), user agent string, and referrer information
• Geographic Data: Country and region information (derived from IP address)
• Performance Data: App load times, error rates, and crash reports
• Custom Events: Specific app actions like countdown timer usage, notification settings, and feature preferences

7.2 How We Use PostHog Data

• Analyze app usage patterns to improve user experience
• Identify and fix bugs or performance issues
• Understand which features are most popular
• Optimize app performance and functionality
• Make data-driven decisions about app improvements

7.3 Data Privacy and PostHog

• All data collected by PostHog is anonymous and does not personally identify you
• We do not share personal information with PostHog
• PostHog data is used solely for analytics and app improvement purposes
• You can opt out of analytics tracking in your device settings
• PostHog complies with GDPR and other privacy regulations

8. Third-Party Services

The App may integrate with third-party services:

• App Stores: Apple App Store and Google Play Store for app distribution and payments
• PostHog Analytics: We use PostHog to collect anonymous usage analytics to improve app performance and user experience
• Cloud Services: iCloud for data sync (Pro users only)

These services have their own privacy policies, and we encourage you to review them.

9. Your Rights and Choices

• Access: You can view and edit your data directly in the App
• Deletion: You can delete your data by uninstalling the App
• Location: You can disable location services in your device settings
• Notifications: You can customize or disable notifications in the App
• Cloud Sync: Pro users can disable iCloud sync at any time
• Analytics: You can opt out of PostHog analytics tracking in your device settings

10. Children's Privacy

The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

12. Data Retention

We retain your information only for as long as necessary to provide the App's services and fulfill the purposes outlined in this Privacy Policy. When you uninstall the App, your locally stored data is deleted from your device. Cloud-synced data may be retained according to your iCloud settings.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes through the App or via email. Your continued use of the App after such changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Last updated: July 24, 2026